ISS is a leading facilities management company dedicated to improving the well-being and productivity of people in hospitals, airports, banks, and other facilities worldwide. When ISS needed a dependable partner for TM44 air conditioning inspections across RBS and NatWest branches, they turned to ACI Reports for their trusted expertise and dependable service.
Working closely with the ISS and RBS/NatWest teams, ACI Reports not only ensured full regulatory compliance for their UK portfolio but also identified key energy-saving opportunities – empowering the branches to enhance the sustainability and cost-effectiveness of their operations.
We have been a trusted partner of ISS since 2018, delivering TM44 compliance services for RBS/NatWest branches as part of a rolling inspection program. This long-term collaboration has ensured the consistent completion of inspections, with many branches now undergoing their first renewal as part of this project.
The Challenge
Managing the extensive and geographically diverse portfolio of RBS and NatWest branches required meticulous coordination between ISS staff, branch managers, and our team of air conditioning energy assessors.
Key requirements of the project included:
- Seamless collaboration with ISS systems: Integrating our scheduling and reporting processes with ISS’s facilities management platforms to ensure smooth communication and operational efficiency.
- Site-specific risk management: Providing assessors with branch-specific safety details via our CRM, addressing potential hazards such as asbestos or restricted access areas.
- Coverage for remote locations: Ensuring even the most remote branches, from Cornwall to the Scottish Highlands, were inspected within the required timeframe.
- Strict adherence to schedules: Meeting ISS’s monthly inspection targets and maintaining compliance standards without disruptions to branch operations.
The ACI Reports Advantage
To deliver consistent results for ISS and RBS/NatWest, we implemented a range of proven strategies tailored to their needs.
Streamlined Scheduling
Our scheduling team maximised efficiency by aligning inspections with geographic clusters, reducing travel time and ensuring optimal use of resources – even for branches in remote locations like Orkney and Shetland.
Enhanced Training
We provided comprehensive training for our back-office team and TM44 energy assessors, equipping them with the knowledge to utilise ISS’s systems and processes effectively. This ensured smooth operations, even in the event of unexpected staff absences.
Robust Monitoring
Daily reviews of project activities by our back-office staff delivered consistent scheduling accuracy, adherence to ISS’s quality standards, and quick resolution of any issues.
In-Depth Documentation
Our in-house audit process, including site-specific photographs, offered ISS detailed and transparent TM44 survey reports. These visual records enhanced accountability and provided additional value to the client.
Automatic Report Lodging on Government Register
As part of our comprehensive service, all TM44 reports were automatically lodged to the Government Register. Lodging in this manner means RBS and NatWest can rest assured that all their reports are present in the database the government mandates, with no actions for their teams.
The Outcome
Throughout our recent collaboration, ACI Reports met or exceeded all key performance indicators set by ISS, including timely report delivery, adherence to quality standards, and efficient resource allocation. Our consistent performance has solidified our reputation as a dependable partner for large-scale inspection projects.
By implementing well-structured and efficient scheduling practices, we ensured that our team operated effectively and without unnecessary strain. This approach not only maximised productivity but also fostered a positive and motivated workforce, further contributing to the successful delivery of the project.
Colin James, Critical Maintenance Manager RBS Account, commented: “ACI Reports Ltd has been a trusted partner in delivering TM44 inspections across our RBS and NatWest portfolio. Their professionalism, attention to detail, report writing, and seamless integration with our systems have ensured compliance and enhanced energy efficiency. We highly value their expertise and commitment.”
ACI Reports is proud to have conducted TM44 air conditioning inspections on the RBS and NatWest portfolio for over 7 years. This growing partnership emphasises our reliability and adaptability, due to having successfully navigated changes in industry standards, client needs, and logistical challenges while maintaining the highest levels of service.
TM44 Inspection Services from ACI Reports
ACI Reports is one of the UK’s leading providers of TM44 inspections, supporting clients with detailed air conditioning inspection reports and independent advice to help ensure compliance and drive tangible energy and operating cost savings.
You can learn more about our air conditioning services on our TM44 Inspections page, including information on your legal requirements, common issues found with air conditioning units, and how our TM44 survey specialists can support you.